Terms and Conditions

1. About these terms

These terms and conditions set out the agreement between you and Bink for the website design, build, and hosting services we provide. Please read them carefully before using our services.

By placing an order with us, using our dashboard, or continuing to use our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

Bink is a business based in the United Kingdom. We build and host websites for local businesses. If you have any questions about these terms, please contact us at hello@getbink.co.uk.

Our services are designed for businesses. By using our services, you confirm that you are acting in the course of your business, trade, or profession.

2. Definitions

To keep things clear, here is what certain words mean throughout these terms:

"We", "us", "our", or "Bink"

Bink, the business providing the services described in these terms.

"You", "your", or "client"

The business or individual who has agreed to receive our services.

"Services"

The website design, build, hosting, maintenance, and support services we provide as described in section 3.

"Website" or "your website"

The website we build and host for you as part of the services.

"Dashboard"

The online portal at app.getbink.co.uk where you can view analytics and manage aspects of your website.

"Content"

Text, images, logos, videos, and any other materials you provide to us for use on your website.

"Platform"

The underlying software, code, systems, and infrastructure we use to build and run your website.

"Monthly fee"

The recurring fee you pay for the services, currently set at £59 per month.

3. Our services

What we provide

For a single monthly fee, we provide a complete website solution for your business. This includes:

• A custom-designed website built specifically for your business (not a template)
• Hosting on a global edge network for fast load times
• SSL/HTTPS security as standard on all websites
• Mobile-first responsive design that works on all devices
• Search engine optimisation (SEO) setup, including meta tags, structured data, and Google Business Profile guidance
• Contact forms with lead tracking and spam protection
• A privacy-preserving analytics dashboard so you can see how your website is performing
• DDoS protection
• Ongoing maintenance and security patches
• Content updates processed within 2 business days of your request
• Domain management guidance (you own and control your domain)
• Email support at hello@getbink.co.uk

What is not included

The following fall outside the scope of our services:

• E-commerce functionality or online shops
• Complex web applications
• Paid advertising management (such as Google Ads or social media advertising)
• Professional photography or video production
• Email hosting (such as yourname@yourdomain.co.uk)
• Domain registration fees, where applicable (see Domains below)

If you need something that falls outside the scope of our standard services, please get in touch and we will let you know whether we can help.

Domains

Whether you provide your own domain or we register one on your behalf, the domain belongs to you. Bink does not claim ownership of any client domain.

If we register a domain on your behalf, we register it in your name where the registrar allows. We may cover the registration and renewal costs at no charge as part of the service. Where there is a cost to you, we will agree it with you in advance.

While your subscription is active, we manage DNS settings on your behalf to ensure your website functions correctly. You should not make DNS changes without consulting us first, as this may cause your website to stop working. We are not responsible for downtime caused by DNS changes you make without our knowledge.

If you have an existing domain pointing at a previous website, there may be a brief period of downtime during DNS propagation when switching to us. This is a normal part of the process and is not something we can prevent.

Service standards

We will provide our services with reasonable skill and care, in line with the Supply of Goods and Services Act 1982. We aim to deliver work to a high standard, but we are a small operation and ask for your patience and understanding where reasonable.

4. Getting started

A binding contract is formed when we confirm acceptance of your order by email. Until that point, no contract exists between us. Your monthly billing begins from the date your website launches.

We reserve the right to decline any enquiry at our discretion.

5. Your responsibilities

To help us deliver a great website for your business, you agree to:

• Provide content promptly. Supply us with the text, images, logos, and other materials we need to build your website within a reasonable timeframe. Delays in providing content may delay your website launch.
• Ensure accuracy. Make sure that any information you provide for your website is accurate, up to date, and not misleading. This includes business details, opening hours, pricing, and qualifications or accreditations.
• Maintain account security. Keep your dashboard login credentials secure. You are responsible for all activity that occurs under your account. Let us know immediately if you suspect any unauthorised access.
• Comply with the law. Ensure that any content you ask us to publish on your website complies with all applicable laws and regulations. This includes (but is not limited to) advertising standards, professional regulations for your industry, and data protection law.
• Respond to communications. Respond to our emails and requests within a reasonable timeframe, particularly where we need your approval or input to proceed.
• Own or have rights to your content. Confirm that you own or have the necessary rights and permissions to use all content you provide to us, including images, text, and logos.

6. Fees and payment

Monthly fee

Our services cost £59 per month. There are no setup fees and no long-term contract. The fee covers everything described in section 3.

We are currently below the VAT registration threshold, so no VAT is charged. If this changes in future, we will give you at least 30 days' notice.

How to pay

Payment is taken via Stripe, our payment processor, by card or Direct Debit. Your payment details are handled securely by Stripe and are not stored on our systems.

When payment is due

Your first payment is due on the date your website launches. After that, payment is due on the same date each month. We will send you an invoice by email.

Late payment

If payment is not received within 14 days of the due date, we will send you a reminder. If payment remains outstanding after a further 14 days (28 days total), we reserve the right to suspend your website until payment is made.

We reserve the right to charge statutory interest on overdue amounts and to claim reasonable recovery costs.

Price changes

We may adjust our monthly fee from time to time. We will give you at least 30 days' written notice of any price change. If you do not wish to continue at the new price, you may cancel your subscription in accordance with section 11.

Refunds

Monthly fees are non-refundable once the billing period has begun, except where you are exercising a statutory right of cancellation. If you cancel partway through a month, your website will remain active until the end of that paid period.

7. Intellectual property

What we own

We own all intellectual property rights in the platform, including the underlying code, software, design systems, templates, tools, and infrastructure used to build and host your website. Nothing in these terms transfers ownership of our platform to you.

What you own

You retain ownership of all content you provide to us, including your business name, logo, brand materials, text, images, and any other materials that belong to you. We do not claim any ownership over your content.

Your licence to use the website

While your subscription is active, we grant you a non-exclusive, non-transferable licence to use the website we build for you as part of the services. This licence ends when your subscription is cancelled or terminated.

Our licence to use your content

You grant us a licence to use, display, and publish your content as necessary to provide the services. This includes displaying your content on your website and using it in the dashboard.

Content we create for you

As part of the services, we may write, edit, or create text, copy, and other content for your website. Once published on your website, this content is assigned to you and becomes your property. You may continue to use it if you leave Bink. This does not apply to the underlying code, design implementation, or any part of our platform.

Images and media

Where we source images for your website (such as stock photography or graphics), the licensing terms of those images apply. We will use images that are either royalty-free, appropriately licensed, or provided by you. If an image is licensed to Bink rather than to you, we will let you know. On termination, you may not be able to continue using images that are licensed to us. We recommend that you maintain your own copies of any images you provide to us.

Portfolio use

We may wish to feature your website in our portfolio, case studies, or marketing materials. We will ask for your permission before doing so, and you may decline or withdraw that permission at any time.

8. Content standards

You must not ask us to publish content on your website that:

• Is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Infringes the intellectual property rights of any third party, including copyright, trademarks, and patents
• Contains false, misleading, or deceptive claims about your business, products, or services
• Promotes illegal activities or services
• Contains malware, viruses, or other harmful code
• Violates any applicable advertising standards or industry regulations
• Collects personal data in a way that does not comply with data protection law
• Discriminates against any person or group on the basis of protected characteristics under the Equality Act 2010

If we become aware that content on your website breaches these standards, we will notify you and ask you to provide replacement content. In serious cases, we may remove the content immediately and notify you afterwards. Repeated or serious breaches may result in termination of your subscription under section 11.

9. Availability and uptime

We use reasonable endeavours to keep your website available and performing well. Your website is hosted on a globally distributed infrastructure with built-in redundancy and DDoS protection.

However, we cannot guarantee 100% uptime. Your website may be temporarily unavailable due to:

• Planned maintenance (we will try to give you advance notice where possible)
• Unplanned outages affecting our hosting or other third-party infrastructure providers
• Issues beyond our reasonable control, such as internet connectivity problems, DNS propagation, or browser-specific issues
• Emergency security patches or updates

We do not offer service level agreements (SLAs) or uptime guarantees. If your website experiences an extended outage, we will work to restore it as quickly as possible and keep you informed of progress.

Our services rely on third-party providers for hosting, database, and email delivery. We are not responsible for outages, performance issues, or service changes made by these providers, though we will take reasonable steps to mitigate any impact on your website.

10. Limitation of liability

What we do not exclude

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under English law

What we do exclude

Subject to the paragraph above, we shall not be liable to you for:

• Any indirect or consequential loss or damage
• Loss of profit, revenue, or anticipated savings
• Loss of business or business opportunity
• Loss of goodwill or reputation
• Loss of data (except where caused by our negligence)
• Any loss arising from content that you provided to us but did not separately retain copies of
• Any loss or damage caused by a failure or interruption of third-party services, including our hosting, database, email delivery providers, or your domain registrar

Liability cap

Our total aggregate liability to you in respect of all claims arising under or in connection with these terms shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

11. Cancellation and termination

Cancellation by you

You may cancel your subscription at any time by giving us at least 30 days' written notice by email to hello@getbink.co.uk. Your website will remain active until the end of the notice period and any paid billing period, whichever is later.

Cancellation by us

We may cancel your subscription by giving you at least 30 days' written notice. We will do this only for good reason, for example if we are ceasing to offer the services or if continuing to host your website would expose us to legal risk.

Termination for breach

Either party may terminate the agreement immediately by written notice if the other party:

• Commits a material breach of these terms and (where the breach is capable of remedy) fails to remedy it within 14 days of receiving written notice specifying the breach
• Repeatedly breaches these terms in a manner that reasonably justifies termination

We may also terminate immediately if you fail to pay any amount due under these terms within 28 days of the due date.

What happens on termination

When your subscription ends, for any reason:

• Your website will be taken offline. We will remove your website from our hosting infrastructure.
• Your domain remains yours. If you registered your domain yourself, you retain full control. We will remove our DNS records and provide guidance on pointing your domain elsewhere. If we registered your domain on your behalf, we will transfer it to you or to a registrar account you nominate. You must provide transfer details within 30 days of termination. If you do not respond within 60 days, we are not obliged to continue renewing the domain on your behalf, including covering any renewal fees, and it may expire. Domain transfers may take up to 14 days to complete depending on the registrar.
• Content export. You may request a copy of your website content (including text, images you provided, and copy we wrote for you) within 30 days of termination. We will provide this in a reasonable format. After 30 days, we may delete your content from our systems.
• Dashboard access ends. Your access to the dashboard and analytics data will be revoked.
• No transfer of code. The website source code, design implementation, and platform remain our intellectual property and are not included in any content export. At our discretion, we may provide a static HTML copy of your website pages to assist with your transition, but we are not obliged to do so.

12. Data protection

Our privacy policy

We take data protection seriously. Our full privacy policy, which explains how we collect, use, and protect personal data, is available at our privacy policy. Please read it alongside these terms.

Your website visitors' data

When someone fills in a contact form on your website, their information (such as name, email address, phone number, and message) is processed and stored by us on your behalf. In data protection terms, you are the data controller and we are the data processor for this information.

We will process this data only for the purpose of providing the services to you, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Analytics

Our analytics system is self-hosted and privacy-preserving. We do not use cookies for analytics, we do not track visitors across websites, and we do not store personally identifiable information in our analytics database. Analytics data is associated with your website by a site identifier only.

Security measures

We implement appropriate technical and organisational measures to protect the data we process, including:

• SSL/HTTPS encryption on all websites and services
• Spam protection on contact forms using CAPTCHA verification and AI-powered classification
• Secure authentication for dashboard access
• Regular security patches and maintenance
• DDoS protection

Data processing agreement

This section 12 constitutes the data processing agreement between you and Bink as required by Article 28 of the UK General Data Protection Regulation. The terms set out above describe the subject matter, duration, nature, and purpose of the processing, the types of personal data processed, and the categories of data subjects, and they establish our obligations and your rights as data controller.

Your obligations

As a data controller, you are responsible for ensuring your website complies with data protection law. This includes having an appropriate privacy policy on your website (we can help with this), responding to data subject access requests from your customers, and ensuring you have a lawful basis for processing personal data collected through your website.

13. Changes to these terms

We may update these terms from time to time. When we make changes, we will:

• Update the "last updated" date at the top of these terms
• Notify you by email of any material changes at least 30 days before they take effect

Your continued use of our services after changes take effect constitutes your acceptance of the revised terms. If you do not agree to the changes, you may cancel your subscription in accordance with section 11.

Minor changes (such as correcting typos or clarifying existing provisions without changing their meaning) may be made without notice.

14. Disputes and governing law

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Resolving disputes informally

If you have a complaint or concern about our services, please contact us at hello@getbink.co.uk. We will do our best to resolve matters informally and in good faith before either party considers legal proceedings.

We are not currently a member of any alternative dispute resolution (ADR) scheme. If we are unable to resolve a dispute informally, either party may pursue the matter through the courts of England and Wales.

15. General provisions

Entire agreement

These terms, together with our privacy policy, constitute the entire agreement between you and us in relation to the services. They supersede any previous agreements, understandings, or arrangements between us, whether written or oral.

Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be so modified, it shall be removed. The remaining provisions shall continue in full force and effect.

No waiver

If we do not exercise or enforce any right or provision of these terms, that does not constitute a waiver of that right or provision. Any waiver of any provision of these terms will be effective only if made in writing.

Assignment

You may not assign, transfer, or sub-contract any of your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations under these terms to another party (for example, if the business is sold or restructured), provided that the assignee agrees to honour these terms on substantially the same conditions.

Third-party rights

These terms are between you and us. No other person shall have any rights to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999.

Notices

Any notice given under these terms must be in writing and sent by email. Notices to us should be sent to hello@getbink.co.uk. Notices to you will be sent to the email address you provided when signing up for our services. A notice is deemed received on the day it is sent, provided no delivery failure notification is received.

16. Force majeure

Neither party shall be liable for any failure or delay in performing their obligations under these terms where that failure or delay results from circumstances beyond the affected party's reasonable control. This includes, but is not limited to:

• Natural disasters, extreme weather events, or epidemics
• War, terrorism, civil unrest, or sanctions
• Government actions, new legislation, or regulatory changes
• Power failures, internet outages, or telecommunications failures
• Failures of third-party service providers (including hosting, DNS, or payment providers)
• Cyberattacks, including distributed denial-of-service attacks

The affected party must notify the other party as soon as reasonably practicable and use reasonable endeavours to mitigate the effects of the force majeure event. If a force majeure event continues for more than 60 days, either party may terminate these terms by giving written notice to the other party.